Volunteer Tools for Cyber-Seniors Mentors

If you’re reading this, you’ve already registered as a Cyber-Seniors volunteer, completed the Mentor Training Program on the Cyber-Seniors portal, and submitted your Mentor Profile form.

After you have read this page and watched the videos, if you need help, please email scheduling@cyberseniors.org

Tell us what are the best webinar times for you by COMPLETING THIS SURVEY

Virtual Tech Mentor Commitment Contract

  1. Download the contract here
  2. Read, sign and date the contract
  3. In uSked, go to Your Account, then Your Paperwork
  4. Click on Virtual Tech Mentor Commitment Contract
  5. Complete the screen: enter the current date as Effective Date, and upload the signed document where it says “File”
Weekly Volunteer Info workshops

If you have questions or would like to improve your mentoring skills, please check out these informative webinars created just for our mentors:

Videos of previous workshops/info

 

Volunteer Appreciation Video

Words of Encouragement For and From Volunteers

Career Exploration Series

Our Career Exploration series has officially launched. No need to worry if you feel overwhelmed about the job market, or sending in your first job application, we’re here to help you get ready!

In workshops Tuesdays, April 6 through June 8, 2023 at 7:30pm EST/ 4:30pm PST, we will walk you through some of the most important aspects of job readiness to make you stand out in the current job market.

Reserve your spot NOW on uSked or join us on Zoom  MEETING LINK

Watch recordings of workshops

Understand our Services

The next step is to understand our services (webinars and phone tech support) and how you will volunteer to help deliver those services. The New Mentor Info Document and video tell you what to expect and what is expected of you while you’re volunteering.

READ

Viewing Volunteer Opportunities (uSked)

Login to uSked to view volunteer opportunities. You MUST BE MATCHED WITH AN ASSIGNMENT IN USKED in order to earn volunteer hours.

  • If you have tried to login to uSked and get locked out:
    • refer to the email from us with your initial password
    • If you still cannot login, go to a different browser and follow the instructions on the login screen to reset your password
READ

One-on-one Skills Workshop

Join Cyber-Seniors Scheduling Assistant Alex as she teaches all about one-on-one etiquette, including dos and don’ts for teaching older adults, advice for using the uSked and Flex platforms, basic tech troubleshooting, and more!

Presentation Slides

Presenter Skills Workshop

During this workshop for Cyber-Seniors volunteers, webinar host Lori-Ann explain some of the most important things to know when volunteering in and presenting tech webinars.

Presentation Slides

Cyber-Seniors Portal Walkthrough

During this workshop for volunteers, Macaulee walks us through how to navigate the volunteer web portal to find teaching resources, download your service hours report, and more.

Presenting over Zoom

Completing Volunteer Tasks

There are 4 types of assignments that are currently posted on uSked. Further instructions on each of these assignments are below the descriptions.

  • One-on-One: you are using our calling platform, Flex, to call a specific senior who has booked an appointment to get tech help with a volunteer. When you are matched to this assignment, you will receive an email with the senior’s name and the time of the appointment so that you can locate the call in the task list in Flex.
  • Webinars (Zoom): you would be one of several volunteers who would be helping to answer questions from seniors or participate in break-out rooms
  • Tech Drop-Ins (webinar-style through Zoom): you would be one of several volunteers who would be helping the host answer quick tech questions from seniors. These sessions take place every Tuesday and Thursday at 2pm Eastern Time.
  • Social (webinar-style through Zoom): you would be one of several volunteers who would be helping the host answer questions from seniors or facilitate the activity.
WEBINARS:

Re: Daily Tech Webinars, Tech Drop-ins, Social webinars

Viewing past webinars: go to our Previous Webinars page

Registering for a webinar to observe (does not count towards volunteer hours): go to our Webinars page

 

Cyber-Seniors Virtual Background Baby Blue

Download Cyber-Seniors backgrounds for Zoom, Google Meet, etc.

ONE-ON-ONE CALLS

UPDATE: ALL calls must be logged in the One-on-one Support Call Log (Google Form) even if the senior doesn’t answer.

SEE BELOW FOR DETAILS FOR SENIORS FROM PARTICULAR TRAINING GROUPS

CCDSD

Location: San Diego

One-on-one dates: Ongoing 

Basics of Zoom and not introduce a new platform. This group of seniors who need the most help with all technology.

 

Group sessions English

Zoom Meeting ID: 896 7369 8157

Zoom Link: https://us02web.zoom.us/j/89673698157

 

Group sessions Spanish

Zoom Meeting ID: 89384401423

Zoom Link: https://us02web.zoom.us/j/89384401423

CHAT Program (City of Los Angeles, Dept of Aging, Ventura County)

One-on-one dates: Ongoing

We will cover the 4th sessions in their curriculum Wednesdays and Fridays. The lesson’s content will be repeated after Friday.

  • They have iPad 8th Gen 32Gb equipped with cellular data. The data plan is unlimited and customer service number is: (855) 563-0055. 
    • The information about AT&T customer support is on their “folios” the program provided and in the form of a sticker in their physical devices.
  • Apps will be pushed to devices from the state of California, but they are allowed to download news apps on their own. 
  • Having an apple ID is not a requirement of this project, but I believe we should encourage them to sign up for additional one-on-one sessions if they want to.
  • Tablets have been given with: 
    • MoCaFi flyers
    • Welcome package – make sure we are referring to the project as the CHAT project
    • Basic iPad packet instructions
    • Basic Zoom instructions

Group sessions

Zoom Meeting ID: 891 6973 0744

City of St. Catharines

They will have: 

  • Device training sessions on Tuesdays at 11:30 AM. If available they can 
  • Drop-in sessions on Fridays at 2 PM.

Those who wish to attend them in person can go to Dunlop Drive Older Adult Centre, 80 Dunlop Drive, St. Catharines.

The community centre will have set up a large screen for participants. 

  • They have SAMSUNG GALAXY TAB A7 LITE 32GB LITE
  • A few shortcuts have already been added to their devices’ home screen, including the Cyber-Seniors page for 1-1 and the portal to see the webinars offered.
  • Need to learn their way around the tablet: gestures and external buttons.
  • It would be great to instruct them on how to use Zoom if they expressed interest in attending sessions from home instead of attending in-person training.
DACL iPad Training (DC Seniors)

DACL=Department of Aging and Community Living, Washington DC

  • All have been given iPads with a SIM card and Zoom pre-installed

Interest Group sessions: 1st Thursday of each month. Emails are sent out by DACL to all participants in the days ahead of time with Zoom link

NYC Dept of Aging (NYDA) (GRC)

Location: New York City, Grandparent Resource Center

One-on-one dates: Ongoing

  • Zoom is the main application to conduct the group lessons as it is not part of their curriculum. However, please guide them on:
    • Select “Got it” when the message about the meeting recording pops up on their screen. 
    • Indicate how to connect their audio. Mute/Unmute
    • Using emojis and the raise hand option. Explain the difference between the two
    • Chat, send to everyone vs. private.
    • Speaker view vs. Gallery View
  • They may be some seniors in need of setting/navigating their emails
  • They will be using the LG Tablet, and if it is possible, show them how to create direct access or bookmarks to the Cyber-Seniors website. Including links to calendly, webinar registrations and reviewing past webinars.

 

Group sessions: 895 6244 0757

NYC Dept of Aging (NYDA) (HBS)

Location: New York City, Home-Based Services

One-on-one dates: Ongoing

  • Zoom is the main application in their curriculum. Please guide them on:
    • Select “Got it” when the message about the meeting recording pops up on their screen. 
    • Indicate how to connect their audio. Mute/Unmute
    • Using emojis and the raise hand option. Explain the difference between the two
    • Chat, send to everyone vs. private.
    • Speaker view vs. Gallery View
  • They may be some seniors in need of setting/navigating their emails
  • Email (focus on phishing), navigating online (using search engines) and the basics of cyber-security (include stuff on misinformation, fact-checking online, etc.)
  • LG G- Pad with a built-in data plan

Group sessions

Zoom Meeting ID: 895 8927 8513

Canadian Frailty Network (partner)

Location: Kingston, ON (Eastern)

Dedicated number: 613-777-2835

One-on-one bookings: https://calendly.com/avoidfrailtywithcyberseniors

Website: https://www.cfn-nce.ca/

If a senior calls from this number, please ask them first if they’ve registered for the program on the partner’s website. If they haven’t, give them a friendly reminder that they should do that, but then book an appointment for them.

 

Four Rivers (partner)

Location: Charleston, SC

Dedicated number: 844-404-0809

One-on-one bookings: calendly.com/fourriverscyberseniors

Gurwin Healthcare System (VSC Program) (partner)

Location: Commack, NY

Dedicated number: 631-735-6206

Calendly: calendly.com/vsccyberseniors

Webpage: on their site

University of Rhode Island (partner)

Location: Kingston, Rhode Island

Dedicated number: 401-208-2740

One-on-one bookings: calendly.com/cyberseniorsuri

The WorkPlace (partner)

Location: Bridgeport, CT (Eastern)

Dedicated number: 203-864-4641

One-on-one bookings: calendly.com/workplacexcyberseniors

One-on-one dates: 2nd Group Starts May 16th

  • They will have a total of 10 groups sessions
  • Do they have regular internet access?
    • For the most part, they can access the internet from home.
  • The basic operation of Chromebooks 
  • What languages do they speak?
    • Most English speaking may have a barrier with ESL. 
  • Email, being able to set up and use (probably use Gmail)
  • Internet search (and doing job search)
  • Social media awareness
    • Linkedin 
  • How to write letters (make them aware of word processing programs, maybe)
  • Use of keyboards (if they are not familiar or else unpracticed) 
    • Grammarly 
  • Resume now 

 

Groups sessions

Zoom Meeting: 85867211123

 

Seattle & King County (Washington State U Ext) (previous partner)

*Status no longer a partner. Program has been transferred to TechConnect Washington

Location: Washington State (Pacific time)

Message to seniors looking for this program: 

“This program has been taken over by TechConnect Washington. Please call 800-216-1132 to get tech help.

Volunteer Hours and References

Assignments in uSked are assessed at 1.5 hours per assignment and hours from the previous week Sunday-Saturday are recorded in the Cyber-Seniors portal by end of day on Mondays (or if Monday is a holiday, the next business day). All school coordinators are aware of this timing.

Please note that you must be matched in uSked as a mentor on a webinar in order to get volunteer hours for those webinars. You will not be awarded volunteer hours for observing a webinar.

Go to your Cyber-Seniors portal Dashboard for your Volunteer Hours Report. To generate it, click on the report icon, enter the time period you want, then click Generate Report. You can then download it from the link that appears.

*NOTE that our Volunteer Hours report is specifically designed to provide proof of your volunteer hours and includes a signature. If your school asks you to complete a form for your volunteer hours (including a signature), please complete the form from your school and submit both that form and the Volunteer Hours report from the Cyber-Seniors portal.

If you require more services/volunteer hours and are having a hard time getting enough hours in, please email us at scheduling@cyberseniors.org. We are always looking for more help, whether for our webinar or phone support services, or other tasks that Cyber-Seniors is doing.

 

REFERENCE LETTERS:

Given the limited personal contact that we have with volunteers, we are not prepared to make statements about a particular volunteer’s skills and work record. Thus, we developed the Volunteer Hours report that is designed to provide information about Cyber-Seniors and what volunteers do in the course of their assignments. However, we’re happy to verify a claim of volunteer hours. Please send any claim to be verified to info@cyberseniors.org.

Login pages

  • If you have tried to login to uSked and get locked out:
    • refer to the email from us with your initial password
    • If you still cannot login, go to a different browser and follow the instructions on the login screen to reset your password
  • If you forget your Flex password:
    • in the Flex login screen, enter your login, and in the next screen click Forgot Password. In the first screen that comes up, leave the cyberseniors.org email at the top and just put in the security question, then confirm your personal email in the next screen.
  • If you want to pause volunteering (and receiving messages about volunteering opportunities), please remove your email and phone from uSked. In the menu, go to Your Account, then to Your Contact Information, then to the Email Address and SMS tabs and remove the information there. Remember to Save Changes.
  • If you no longer want to volunteer for Cyber-Seniors, please email info@cyberseniors.org. Note: unsubscribing from the Newsletter WILL NOT remove you from the uSked volunteer opportunity mailing list.